Actionable, unbiased data
EVSE performance & health insights
Driver experience insights
Secure & private results
.png)
.png)
What you can't see is costing you.
Most charger issues go unnoticed until they cause disruption—whether that’s drivers moving on or trucks missing routes.
Measure the reality of EV charging
Find out why reported uptime doesn’t reflect driver experience, fleet disruptions, or your true maintenance costs.
Make better decisions with unbiased data
Get a clear, data-backed view of where your EV infrastructure is most vulnerable to reliability issues from a vendor-agnostic source.
Stop leaving money on the table
Compare your performance to funding requirements, so you can take advantage of more opportunities and keep the funding you already have.
Easily report back to regulators
The results of the Clockwork Reliability Index are yours to share with regulators and stakeholders on your terms.
Find out how your sites are really performing, before you miss out on revenue and overspend on maintenance.
Without insight:
Missed SLAs
Declining utilization
Brand reputation at risk
Overspend on servicing
Missed funding opportunities
With the Clockwork Reliability Index:
Transparent, actionable insights
Recommendations tailored to your sites
Reporting that satisfies compliance
“The Clockwork Reliability Index gave us the clarity we needed to prioritize our next moves and investments.”
- Head of Operations of a nation-wide CPO
The Clockwork Reliability Index includes:
-
An overall score for the assessed site for the timeframe of the provided data
-
-
Station availability, based on OCPP communication patterns
-
Charging success, a measure of drivers' ability to charge without issues
-
Includes considerations such as fault occurrences, session errors and timeouts
-
-
Other data, such as asset performance factors like pre-charge time and short-lived sessions that lead to negative driver experience
-
Specific actions you can take to improve site reliability and experience, and improve your Reliability Index Score
Frequently Asked Questions
-
The Index is a comprehensive performance score that measures how reliably a charging network enables drivers to successfully complete a full-power charge the first time they plug in.
-
It aggregates real OCPP data across key metrics, including: availability, charging success and asset performance.
-
It is designed to give for operators actionable information they need to improve; give funding providers the ability to validate public investments; and help drivers finally trust EV charging.
-
-
Clockwork needs at least 60 days of OCPP logs for the site being assessed to calculate the Index score and assessment. We may ask for additional data to refine the score.
-